Shipping policy

Shipping Policy

We do not offer in store pick up of orders. Our orders are shipped through safe and reliable couriers. Shipping charges will depend on the size and weight of of your order.

Orders may take 1 - 2 business days to process. Standard shipping normally take 5 - 7 business days to be delivered, items ordered through 3rd party suppliers may take up to 7 business days to be delivered. If delays are encountered, we will contact the buyer on the provided contact information. If an item is out of stock before your order is processed, a refund will be offered via the same method as which payment was received. Tracking numbers can be supplied on request.

Outdoor DIY (PTY) Ltd will only ship to confirmed addresses. Please ensure that someone will be available at the delivery address to receive your order during working hours (business addresses are recommended), if delivery is not successful, your package may be returned to your local dealer and a re-delivery charge may be applicable.