Privacy policy

Privacy Policy
Last Updated: June 2026
Company: Outdoor DIY (Pty) Ltd (Reg no: 2023 / 755266 / 07)
We respect your privacy and take the protection of personal information very seriously. This policy describes how we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information) in strict accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Key POPIA Statutory Information
Designated Information Officer
In terms of POPIA, the business owner serves as the default Information Officer. For any queries regarding your data rights under this policy, please contact:
  • Information Officer: Henri Pierre Julyan
  • Contact Email: info@outdoordiy.co.za
  • Physical Address: Unit 7, 1b Pearlman Street, Tzaneen, Limpopo, 0850.
Your Data Subject Rights
As a South African data subject, you have the legal right to:
  • Access: Request confirmation of whether we hold your personal information.
  • Correction: Request that we update, amend, or correct inaccurate data.
  • Deletion: Request that we object to processing or destroy/delete your data records.
  • Withdraw Consent: Revoke any marketing or tracking permissions previously given.
Lodging a Complaint
If you believe we have processed your personal information in violation of POPIA, you have the right to lodge a formal complaint with the official regulator:
  • The Information Regulator (South Africa)
  • Website: inforegulator.org.za
  • Email: complaints.IR@inforegulator.org.za / enquiries@inforegulator.org.za
2. Information We Collect and Third-Party Operators
To run our store, process your commands, and maintain operational efficiency, we share subsets of your data with external operators. All our platforms are bound by data processing agreements to keep your data secure.
A. Payment Gateways (Financial & Transactional Data)
We do not directly collect, process, or store credit card details. When checking out, your financial credentials are securely routed directly to our secure, local South African payment partners:
  • PayFast: Processes checkout functions using encrypted billing paths.
  • Yoco: Handles point-of-sale and online invoice transactions natively.
B. Marketing, Advertising, and Web Analytics (Tracking Data)
We use tools to monitor performance and deliver tailored marketing. These services utilize your IP address, device configurations, and browsing trends:
  • Meta (Facebook & Instagram Pixels): Collects interaction details (e.g., "Add to Cart") to deliver relevant advertising on social media networks.
  • Google Analytics: Monitors site performance and measures user traffic trends to optimize website functionality.
  • Google Ads & YouTube: Uses tracking cookies to execute remarketing and behavioral target advertising.
C. Embedded Shopify Ecosystem Applications (Functional Data)
Our Shopify storefront employs specialized apps to handle operational data:
  • Judge.me Reviews: Receives customer names, email addresses, and purchase variables to send review requests post-delivery.
  • Shopify Inbox & Messaging: Stores live-chat inquiries, phone numbers, and communication histories to facilitate customer support.
  • Shopify Flow: Processes customer order details strictly for backend administrative logic and automated warehouse workflows.
  • Canva & Canva Connect: Interacts with product configuration parameters and digital catalogs to assist store layout creation.
D. Core Operations & Cloud Productivity (Business Infrastructure)
  • Zoho Mail & Zoho Books: Processes transaction documents, invoices, email files, and accounting ledgers to satisfy South African tax obligations.
3. Cookies and Advanced Analytics
What are Cookies?
Cookies are small, encrypted text files deployed to your device when visiting our website. They hold distinct identifiers allowing us to map your experience to your terminal.
Core Utility and Optional Deployments
Cookies serve essential store paths:
  • Maintaining persistent configurations and saving shopping cart selections.
  • Providing secure login sessions to block malicious bots and profiling threats.
  • Facilitating third-party integration pipelines for analytics and tracking.
Web Beacons
Our systems use single-pixel web beacons to register page hits and access system cookies. Shared metadata remains securely encrypted when interfacing with corporate ad platforms.
Disabling Cookies
While web browsers typically accept cookies automatically, you can edit your individual browser preferences to clear or reject them. Be advised that turning off essential cookies might disable secure checkout blocks or cause structural display bugs. For comprehensive advice on digital security settings, see www.allaboutcookies.org.
4. Audience and Baseline Definitions
Audience
This policy applies directly to you if you are:
  • A user browsing our digital storefront.
  • A buyer ordering products or requesting specialized services online.
Scope of Personal Information
Personal Information includes tracking identifiers collected automatically, registration inputs, transaction records, and voluntary inquiries.
It explicitly excludes:
  • Anonymized datasets that cannot be traced back to a specific individual.
  • Non-personal aggregated business metrics.
  • Information posted in open public forums or social review columns.
5. Collection Methods, Purpose, and Acceptance
Acceptance and Consent
You must accept this privacy policy when ordering our goods or signing up for services. Continuing to navigate the storefront indicates you have read, understood, and agreed to these terms.
Personal Data Provided at Registration
When setting up an account, you directly provide your:
  • First name and surname.
  • Email address and telephone details.
  • Physical shipping/billing address.
  • Secure profile login parameters.
Browser Data Received Automatically
We log generic usage details via your browser, including your IP address, device operating system, resolution parameters, language preferences, page exit points, and arrival search keywords.
Purpose for Processing
We process collected data to complete orders, handle account settings, comply with local accounting audits, resolve service tickets, and distribute targeted promotional materials where permissible by law.
Future Changes to this Policy
We reserve the right to amend this text at any point. Updated versions will be communicated via notification banners on our site or through email notifications. Continued use of our store signifies automatic acceptance of modified versions.